RICH'S LIFE HACKS: Customer service


GETTING TREATED .. JUST A LITTLE BETTER

IF YOU WANT GREAT SERVICE, BUY A YELP T-SHIRT AND WEAR IT WHEN YOU TO TO A RESTAURANT OR FOOD TRUCK.

YOU’LL GET BETTER TREATMENT.

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HARNESS THE POWER OF SOCIAL MEDIA

Some large companies, such as Ford Motors, actually employ people to comb through social media for mentions of their brand with the purpose of resolving complaints. You can exercise your right to free speech by posting about your experience on Facebook and Twitter. You can also tweet to the offending company directly and mention their brand in a hashtag.

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GIVE PRAISE WHEN IT’S DUE

Acknowledge the company if they resolved the issue, especially if you made a complaint on social media or Yelp. No one is perfect and it’s fair to give a business a second chance if they’ve shown good faith in making things better.

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